Shipping & Returns
How we package, ship, and handle orders — and what to do if something’s not right.
1–2 Days
Dispatch time
Cold Chain
Temp-conscious packaging
Tracked
Every order trackable
Discreet
Plain, secure packaging
1Order Processing
Orders are reviewed and prepared for dispatch within 1–2 business days of purchase. You’ll receive a confirmation email once your order is placed, and a separate email with tracking information once it ships.
Orders placed on weekends or holidays are processed the next business day.
2Packaging & Handling
Because peptide stability depends on proper handling, every order is packed with care to protect product integrity in transit:
- Temperature-conscious packaging appropriate to the products ordered
- Discreet, plain outer packaging with no product branding visible
- Secure sealing to prevent damage or tampering during transit
Tip: Once your order arrives, refrigerate or store it according to the product-specific guidance on our Storage & Handling article to preserve integrity.
3Shipping Times & Regions
Estimated delivery times vary by destination. These are general guidelines — actual delivery may vary based on courier and location.
| Region | Estimated Delivery |
|---|---|
| Domestic (US) | 3–5 business days |
| International | 7–14 business days |
Shipping availability may vary by region due to differing regulations on research compounds. If your location isn’t supported at checkout, contact us to confirm.
4Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number and carrier link. You can also request an order status update anytime through our Contact page or group chat.
5Returns & Refunds
Due to the nature of research compounds — sensitivity to storage conditions and the need to guarantee product integrity — we’re unable to accept returns once an order has shipped.
That said, we stand behind the quality of what we ship. If there’s a genuine issue with your order, we’ll make it right:
- Damaged in transit: Contact us within 48 hours of delivery with photos of the damaged packaging/product
- Incorrect item received: Contact us within 48 hours and we’ll arrange a correction
- Lost in transit: If tracking shows no movement for an extended period, reach out and we’ll investigate with the carrier
Note: Refunds or replacements are issued at our discretion once an issue is verified. We do not offer returns based on a change of mind after an order has shipped.
6Order Issues
If anything about your order doesn’t look right — wrong item, missing item, damaged packaging — reach out as soon as possible so we can resolve it quickly. The sooner you contact us, the easier it is to make it right.
Have a question about your order?
Our support team is ready to help with shipping, tracking, or any order issue.
Contact us
High-purity research peptides, batch-tested and shipped with full documentation for laboratory use only.